Welcome to the Neko Neko help center! We're here to provide answers to your questions.

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Products & Services


Product Availability

Repacking Services

Orders & Payments


Payment Modes

Amending & Cancelling Orders

Checking Out

Order Updates

Shipping & Self Collection


Shipping Methods & Rates

Price Range Service Type Shipping Fee
- Self-Collect at the Neko Neko Cat Store FREE
Up to $58.99 Courier Shipping (1-3 Business Days) $6
$59 and above Courier Shipping (1-3 Business Days) FREE

Local Shipping

Walk-ins

International Shipping

Self-Collection

Refunds & Returns


Defective Items

Returns

Missing / Wrong Items

Refunds

Account & Memberships